📋 Privacy Policy
Last Updated: November 2025
Welcome to . We are committed to protecting your privacy and being transparent about how we collect, use, and protect your information.
I. Introduction
This Privacy Policy applies to all users of our truck repair directory network, which includes 52 affiliated websites providing access to certified mobile truck repair services across the United States and Canada.
II. Information We Collect
1. Location Data
- IP Address: Automatically collected to determine your approximate location
- Geolocation: City, state, and country information for matching you with nearby service providers
- Search Queries: ZIP codes, cities, and locations you search for services
2. Usage Data
- Cookies: We use cookies to track your session and improve user experience
- Analytics: Page views, clicks, search patterns, and time spent on site
- Device Information: Browser type, operating system, and device specifications
3. Vendor Data (For Service Providers)
- Business Information: Company name, address, service areas, and specializations
- Contact Details: Phone numbers, email addresses, and website URLs
- Payment Information: Credit card details (processed securely through third-party processors)
- Insurance & Licensing: Proof of insurance, business licenses, and certifications
III. Phone Number Strategy & Call Tracking
🔔 Important: How We Handle Phone Numbers
Unclaimed Listings:
For businesses that have not claimed their listing on our directory:
- We display a unique, masked local phone number
- This number is used solely for tracking organic demand and measuring directory value
- Calls are NOT forwarded to the business - this is intentional
- Purpose: To measure interest and demonstrate value to potential vendors
Claimed Listings (Active Subscriptions):
For businesses that have an active paid subscription:
- The vendor's REAL phone number is displayed
- Calls are connected directly to the business
- Calls may be recorded and analyzed for quality assurance, fraud prevention, and billing purposes
- Call data (duration, time, caller location) is visible in the vendor dashboard
IV. How We Use Collected Information
- Service Matching: Connect customers with appropriate service providers based on location and needs
- Vendor Subscriptions: Process payments and manage vendor accounts
- Site Improvement: Analyze usage patterns to enhance user experience
- Business Intelligence: Track demand, measure listing performance, and optimize our network
- Legal Compliance: Fulfill legal obligations and respond to lawful requests
- Communication: Send service updates, billing notices, and important announcements
V. Third-Party Sharing
We Do NOT Sell Your Personal Information
We do not sell, trade, or rent your personally identifiable information to third parties.
We DO Share:
- Aggregated Data: Non-identifiable, anonymized data with business partners and advertisers
- Vendor Contact Information: When a customer requests service, we share their contact details with matched vendors
- Payment Processors: Credit card information is shared with secure payment gateways (Stripe, PayPal)
- Legal Requirements: When required by law, court order, or government request
VI. GDPR & CCPA Compliance
Your Rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a machine-readable format
To exercise these rights, contact us at: privacy@truckrepairdirectory.com
VII. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for all data transmission
- Secure servers with firewall protection
- Regular security audits and vulnerability assessments
- Restricted access to personal data (need-to-know basis)
- Secure payment processing through PCI-compliant gateways
VIII. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze site traffic and usage patterns
- Personalize content and advertisements
- Measure the effectiveness of our marketing campaigns
You can control cookies through your browser settings, but disabling them may affect site functionality.
IX. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
X. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: privacy@truckrepairdirectory.com
- Phone: (855) 450-1212
- Mail: Truck Repair Directory, Privacy Department, [Your Address]